NHS AI Scribe Tells Patient She Has Serious Nerve Damage — She Doesn't
Published · updated · curated by AI Is Going Just Great
Source: tech.co ↗
"This was eventually corrected but was a very traumatizing experience to be given an incorrect diagnosis because of AI and then be told it's a typo."
A UK National Health Service watchdog has warned that AI transcription tools used in doctors' offices are misidentifying drugs and diagnoses. In one documented case, an AI summary told a patient she had demyelination — a condition associated with multiple sclerosis — based on a misread of her MRI notes. The patient, herself an NHS professional, only discovered the error by querying the tool directly. The hospital corrected the record to "null demyelination."
The NHS watchdog's warning covers the broader class of AI scribe tools now deployed across consultations, where errors in drug names or diagnostic labels can travel from a doctor's appointment into a patient's permanent record before anyone notices.